Terms of Service - Gold Coast Bus Company

Terms of services

Welcome to Gold Coast Bus Company (“Gold Coast,” “we,” “us,” or “our”). By using our transportation services, purchasing tickets, or accessing our website, you agree to comply with and be bound by the following Terms of Service. If you do not agree with these terms, please do not use our services.

1. Services Provided

Gold Coast Bus Company provides public transportation services, including but not limited to, intercity and charter bus services. Our services are subject to availability and schedules are subject to change without prior notice.

2. Ticketing

Purchasing Tickets: Tickets may be purchased through our website, mobile app, or at designated ticket counters.
Ticket Validity: Tickets are valid only for the date, time, and route specified. Alterations may be made only according to our change and cancellation policy.
Ticket Non-Transferability: Tickets are non-transferable and must be used by the passenger whose name appears on the ticket.

3. Refund and Cancellation Policy

Cancellations: Cancellations made [insert cancellation period] prior to the scheduled departure time will be eligible for a full refund. Cancellations made after this period may not be eligible for a refund or may incur a cancellation fee.
Refunds: Refund requests must be submitted through our customer service department. Refunds will be processed within [insert number of days] days of the request.

4. Changes to Reservation

Changes to reservations, including the date or time of travel, may be made up to [insert time period] before departure, subject to availability and applicable fees.

5. Boarding

Identification: Passengers must present a valid form of identification along with their ticket before boarding.
Arrival Time: Passengers are required to arrive at the designated boarding point at least [insert time, e.g., 15 minutes] before the scheduled departure time. Failure to arrive on time may result in forfeiture of the seat without a refund.

6. Passenger Conduct

Passengers are expected to behave in a manner that ensures the safety and comfort of all on board. The following actions are prohibited:

Smoking, drinking alcohol, or using illegal substances.
Engaging in disruptive, abusive, or violent behavior.
Bringing hazardous materials on board.

Gold Coast Bus Company reserves the right to refuse service or remove any passenger who violates these rules.

7. Baggage

Baggage Allowance: Each passenger is allowed [insert number] pieces of checked baggage and [insert number] pieces of carry-on baggage.
Baggage Liability: Gold Coast Bus Company is not responsible for lost, stolen, or damaged baggage beyond the maximum liability outlined in our baggage policy.
Prohibited Items: The following items are prohibited on our buses: firearms, explosives, flammable materials, and any items deemed dangerous by the company.

8. Liability

Gold Coast Bus Company is not liable for delays, cancellations, or missed connections due to circumstances beyond our control, including but not limited to weather conditions, traffic, accidents, or mechanical issues. Our liability for any claims related to our services is limited to the value of the purchased ticket.

9. Privacy Policy

We are committed to protecting your privacy. Our [Privacy Policy] outlines how we collect, use, and safeguard your personal information. By using our services, you consent to the practices described in the Privacy Policy.

10. Modifications to Terms of Service

Gold Coast Bus Company reserves the right to modify or update these Terms of Service at any time without prior notice. It is your responsibility to review these terms regularly.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising from or related to these terms shall be resolved in the courts of [Insert Jurisdiction].