Gold Coast Bus Company (“Gold Coast,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services or visit our website.

1. Information We Collect

We collect the following types of information:

• Personal Information: This may include your name, email address, phone number, and payment details when you purchase a ticket, sign up for our services, or contact us.
• Usage Information: We may collect data on how you interact with our website or services, such as your IP address, browser type, and usage patterns.
• Location Data: If you use our mobile app or other location-based services, we may collect information about your location.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To Provide Services: To process your bookings, issue tickets, and manage your travel with us.
• Customer Support: To respond to your inquiries, complaints, and requests.
• Marketing: To send you promotions, special offers, and other communications (you can opt-out at any time).
• Improvement of Services: To improve our services, website, and app based on your feedback and usage patterns.
• Legal Compliance: To comply with legal obligations or respond to legal requests.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors who help us operate our services, such as payment processors or IT service providers.
• Legal Obligations: We may disclose your information if required by law, regulation, or court order, or to protect the rights, safety, and property of Gold Coast Bus Company, our employees, customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the Internet or electronic storage system can be guaranteed to be 100% secure.

5. Your Choices and Rights

You have the following rights regarding your personal information:

• Access and Correction: You may request access to or correction of the personal information we hold about you.
• Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
• Deletion: You may request that we delete your personal information, subject to certain legal or contractual obligations.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can adjust your browser settings to refuse cookies, but this may limit your ability to use certain features of our website.

7. Third-Party Links

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the revised policy on our website with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Gold Coast Bus Company
Contact us page